Frequently asked questions about NHS electronic prescription interoperability
It is only necessary to show the individual health card, with a working magnetic strip.
In order for the pharmacist to access the list of products available for dispensing, the user must state which autonomous community the prescription was issued in.
Any person with an individual health card from the National Health System can obtain their medication in an autonomous community other than the one where the prescription was issued.
The interoperable electronic prescription for people affiliated to mutual societies with public provision (MUFACE, MUGEJU and ISFAS) is partially open. The information on the autonomous communities that have incorporated these persons in RESNS can be consulted through the following link: MUTUAL SOCIETIES WITH PUBLIC PROVISION IN RESNS .
For dispensing, it is not necessary to show the active medication and patient information sheet.
It is recommended that the user takes this sheet with them when travelling to help them with any queries they may have regarding the administration of their medicines. In addition, the pharmacy can only access the details (dosage, instructions, etc.) of the products that are available for dispensing at that time, and not the full active treatment.
The list of pharmaceutical products that can be dispensed at the time the patient comes to the pharmacy, together with the quantity that can be dispensed for each of them.
At present, the following products can be dispensed:
- medicines authorised and included in the databases of the National Health System (including funded medicines with or without inspection visas, narcotic substances and non-funded medicines),
- effects and accessories (e.g. gauze, adhesive tape, urinary incontinence pads, etc.) included therein, if prescribed by national code, and
- dietary products included in the National Health System’s portfolio of shared services.
Certain magistral formulae and officinal preparations, as well as individualised vaccines, are available in some autonomous communities.
NEW SERVICES IN OPERATION IN RESNS
Over-the-counter products (blood glucose strips, syringes, etc.) are not included.
Once the medicine has been authorised on an electronic prescription, the user can go to a pharmacy in any autonomous community to have the medication dispensed.
Services such as cancelling dispensation, precautionary blocking and the possibility to obtain confidential medicines are included in an electronic prescription.
- Dispensation discard: a service that allows the citizen to return the dispensed product after dispensation, in accordance with established rules.
- Precautionary blocking: the pharmacist may block the dispensing of a prescribed medication as a precautionary measure if they identify any circumstance that interferes with the safety of the citizen. This shall be communicated and the pharmacist shall inform the patient of the blocking.
- Confidentiality: any citizen can request protection and confidentiality at the time of prescription, so that when they go to the pharmacy, dispensation can be undertaken in a different way.
The information on the autonomous communities that have incorporated these services in RESNS can be consulted through the following link: NEW SERVICES IN OPERATION IN RESNS .
At present, a dispensing pharmacist in a different autonomous community from the one where the prescription was made only has access to the list and details (dosage, instructions, etc.) of the patient’s products that are available for dispensing. The rest of the treatment will only be visible on the active medication and patient information sheet, for personal use.
If the citizen is a pensioner, they will pay the percentage assigned according to their contribution code.
In the event that they exceed the amount according to their ceiling, they MUST request reimbursement of the corresponding amount from their autonomous community of origin, by presenting the receipt for the dispensation made at the pharmacy.
The user can get information at the counter of their health centre.
The pharmacist receives a message informing them of the cause of the issue and informs the patient. In addition, the pharmacy can contact a support centre in order to get the issue resolved in the shortest possible time.
A priority objective is that no citizen should be left without access to their pharmaceutical products, prescribed by electronic prescription in another autonomous community, due to a failure in data transmission systems.
The electronic prescription system automatically informs the autonomous community of prescription of the products and packages that have been collected, thus being deducted for subsequent dispensations.
The individual health card is a prerequisite for the pharmacist to have access to the cardholder’s available products.
Therefore, if it is not shown, no pharmaceutical product can be dispensed.
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