Citizens' Advice and Information Office

You can go personally or write to: Paseo del Prado, 18-20, planta baja (on the corner of Lope de Vega Street) 28014 Madrid.

You can also call 901 400 100.

  • 91 596 10 89
  • 91 596 10 90

Timetable for citizens' personal and telephone enquiries:

Winter opening hours Monday to Friday: 8:00 am to 3:00 pm Saturday: CLOSED.

Summer opening hours 16 June to 15 September. Monday to Friday: 8:00 am to 3:00 pm Saturday: 9:00 am to 2:00 pm.

You can leave a message on the answering machine out of this timetable.

Fax: 915 96 44 80.

Available 24 hours a day, every day.

If you prefer, you can get in touch with the Citizens' Advice and Information Service (OIAC) through our contact mailbox.


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Requests for Publications:

You will be informed in the offer document sent to you in response to your request about payment methods for publications which are not free, delivery costs and means of delivery.


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